Job Description: ServiceNow Developer (Associate Level)
Overview We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services.
The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules, and a proven ability to deliver high-quality solutions in a regulated or public sector environment.
Key Responsibilities ServiceNow Development & Delivery
Overview We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services.
The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules, and a proven ability to deliver high-quality solutions in a regulated or public sector environment.
Key Responsibilities ServiceNow Development & Delivery
- Analyse business requirements and translate them into scalable ServiceNow solutions
- Configure and customise ServiceNow applications in line with best practices
- Develop Proof of Concepts (POCs) to validate solutions prior to deployment
- Implement new modules, platform enhancements, and architectural changes
- Design and build integrations with third-party systems where required
- Identify opportunities to streamline and automate workflows
- Deliver solutions that improve operational efficiency and user experience
- Support innovation using ServiceNow capabilities, including Now Assist features
- Collaborate closely with QA teams to ensure robust, high-quality deliverables
- Follow ServiceNow coding standards, design principles, and community guidelines
- Ensure solutions are scalable, secure, and aligned with long-term platform strategy
- Work within Agile frameworks (Scrum, PI planning) to deliver iterative improvements
- Engage with technical and non-technical stakeholders to gather and refine requirements
- Communicate effectively across teams to ensure alignment and successful delivery
- Develop dashboards and reporting capabilities within ServiceNow
- Provide insights to support operational decision-making and performance tracking
- Proven experience working with the ServiceNow platform (development, configuration, and customisation)
- Strong understanding of ServiceNow capabilities and architecture
- Experience with:
- IT Service Management (ITSM)
- Customer Service Management (CSM)
- Exposure to Now Assist (AI-driven capabilities) within ServiceNow
- Experience delivering solutions in UK public sector or regulated environments
- Solid understanding of Agile methodologies and delivery frameworks
- Strong communication and stakeholder management skills
- Experience with ServiceNow integrations and advanced platform features
- Broader module exposure beyond ITSM/CSM
- Agile certifications or formal training (e.g. Scrum)
- Relevant ServiceNow certifications such as:
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- CIS-ITSM / CIS-CSM (preferred)
- Additional certifications are advantageous
- Hybrid working model
- Travel to client offices in London, Leeds, and Exeter as required
- Quarterly PI planning sessions
- Occasional in-person workshops
- Some overnight stays may be required
- Travel and expenses are not billable
ServiceNow Developer
Heywood
Contract
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