Job Description: ServiceNow Developer (Associate Level) Overview We are seeking an Associate ServiceNow Developer to join a dynamic... Read more
Job Description: ServiceNow Developer (Associate Level) Overview We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules, and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & DeliveryAnalyse business requirements and translate them into scalable ServiceNow solutionsConfigure and customise ServiceNow applications in line with best practicesDevelop Proof of Concepts (POCs) to validate solutions prior to deploymentImplement new modules, platform enhancements, and architectural changesDesign and build integrations with third-party systems where requiredProcess Optimisation & AutomationIdentify opportunities to streamline and automate workflowsDeliver solutions that improve operational efficiency and user experienceSupport innovation using ServiceNow capabilities, including Now Assist featuresQuality & StandardsCollaborate closely with QA teams to ensure robust, high-quality deliverablesFollow ServiceNow coding standards, design principles, and community guidelinesEnsure solutions are scalable, secure, and aligned with long-term platform strategyStakeholder CollaborationWork within Agile frameworks (Scrum, PI planning) to deliver iterative improvementsEngage with technical and non-technical stakeholders to gather and refine requirementsCommunicate effectively across teams to ensure alignment and successful deliveryReporting & InsightsDevelop dashboards and reporting capabilities within ServiceNowProvide insights to support operational decision-making and performance trackingRequired Skills & Experience EssentialProven experience working with the ServiceNow platform (development, configuration, and customisation)Strong understanding of ServiceNow capabilities and architectureExperience with:IT Service Management (ITSM)Customer Service Management (CSM)Exposure to Now Assist (AI-driven capabilities) within ServiceNowExperience delivering solutions in UK public sector or regulated environmentsSolid understanding of Agile methodologies and delivery frameworksStrong communication and stakeholder management skillsDesirable SkillsExperience with ServiceNow integrations and advanced platform featuresBroader module exposure beyond ITSM/CSMAgile certifications or formal training (e.g. Scrum)Qualifications & CertificationsRelevant ServiceNow certifications such as:Certified System Administrator (CSA)Certified Application Developer (CAD)CIS-ITSM / CIS-CSM (preferred)Additional certifications are advantageousLocation & TravelHybrid working modelTravel to client offices in London, Leeds, and Exeter as requiredQuarterly PI planning sessionsOccasional in-person workshopsSome overnight stays may be requiredTravel and expenses are not billable Read less
