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Job Description: ServiceNow Developer (Associate Level)
Overview We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services.
The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules, and a proven ability to deliver high-quality solutions in a regulated or public sector environment.
Key Responsibilities ServiceNow Development & DeliveryAnalyse business requirements and translate them into scalable ServiceNow solutionsConfigure and customise ServiceNow applications in line with best practicesDevelop Proof of Concepts (POCs) to validate solutions prior to deploymentImplement new modules, platform enhancements, and architectural changesDesign and build integrations with third-party systems where requiredProcess Optimisation & AutomationIdentify opportunities to streamline and automate workflowsDeliver solutions that improve operational efficiency and user experienceSupport innovation using ServiceNow capabilities, including Now Assist featuresQuality & StandardsCollaborate closely with QA teams to ensure robust, high-quality deliverablesFollow ServiceNow coding standards, design principles, and community guidelinesEnsure solutions are scalable, secure, and aligned with long-term platform strategyStakeholder CollaborationWork within Agile frameworks (Scrum, PI planning) to deliver iterative improvementsEngage with technical and non-technical stakeholders to gather and refine requirementsCommunicate effectively across teams to ensure alignment and successful deliveryReporting & InsightsDevelop dashboards and reporting capabilities within ServiceNowProvide insights to support operational decision-making and performance trackingRequired Skills & Experience EssentialProven experience working with the ServiceNow platform (development, configuration, and customisation)Strong understanding of ServiceNow capabilities and architectureExperience with:IT Service Management (ITSM)Customer Service Management (CSM)Exposure to Now Assist (AI-driven capabilities) within ServiceNowExperience delivering solutions in UK public sector or regulated environmentsSolid understanding of Agile methodologies and delivery frameworksStrong communication and stakeholder management skillsDesirable SkillsExperience with ServiceNow integrations and advanced platform featuresBroader module exposure beyond ITSM/CSMAgile certifications or formal training (e.g. Scrum)Qualifications & CertificationsRelevant ServiceNow certifications such as:Certified System Administrator (CSA)Certified Application Developer (CAD)CIS-ITSM / CIS-CSM (preferred)Additional certifications are advantageousLocation & TravelHybrid working modelTravel to client offices in London, Leeds, and Exeter as requiredQuarterly PI planning sessionsOccasional in-person workshopsSome overnight stays may be requiredTravel and expenses are not billable Read less

Role: ServiceNow Developer 
Type: Contract (Inside Ir35)
Location: Remote (Occasional travel in office)
Duration: 6 months

Role Overview
We are seeking a talented ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England's digital transformation initiatives. The successful candidate will be responsible for designing, developing, configuring, and optimising ServiceNow solutions that improve business processes, enhance user experience, and increase operational efficiency.
Working closely with business stakeholders, architects, QA teams, and product owners, you will analyse requirements, develop innovative solutions, implement platform enhancements, and ensure delivery aligns with ServiceNow best practices and organisational objectives. 

Key ResponsibilitiesUnderstand business requirements and translate them into effective ServiceNow solutions.Design, develop, configure, and customise the ServiceNow platform.Create Proof of Concepts (POCs) to validate proposed technical solutions.Deliver enhancements that streamline and automate business processes.Implement ServiceNow best practices, coding standards, and development guidelines.Support architectural improvements, integrations, and new module implementations.Build and maintain reports, dashboards, and performance analytics.Collaborate with QA teams to ensure quality and successful deployment.Identify opportunities for innovation, automation, and future platform improvements.Work within Agile delivery methodologies, participating in sprint ceremonies and continuous improvement initiatives. Required Skills & Experience EssentialStrong hands-on experience with the ServiceNow platform.Proven experience in ServiceNow development, configuration, and customisation.Deep understanding of ServiceNow capabilities and platform architecture.Experience delivering solutions within UK Public Sector and/or regulated environments.Knowledge of:IT Service Management (ITSM)Customer Service Management (CSM)Experience implementing and supporting ServiceNow Now Assist capabilities.Strong understanding of Agile methodologies and delivery practices.Experience integrating ServiceNow with third-party systems and services.Excellent communication and stakeholder management skills.Ability to analyse complex business requirements and develop scalable solutions. DesirableNHS or wider healthcare sector experience.Experience with additional ServiceNow modules.DevOps and CI/CD experience.Knowledge of workflow automation and AI-enabled solutions.Advanced Agile certifications or experience. QualificationsServiceNow Certified System Administrator (CSA) preferred.ServiceNow Certified Application Developer (CAD) desirable.ServiceNow certifications in ITSM, CSM, or related modules.Relevant degree or equivalent professional experience. Personal AttributesStrong analytical and problem-solving skills.Ability to work independently and as part of a collaborative team.Proactive approach to continuous improvement and innovation.Strong customer and service-focused mindset.Ability to manage multiple priorities in a fast-paced environment. Travel Requirements
Occasional travel to client locations in Leeds, London, and Exeter for quarterly planning events, workshops, and stakeholder meetings. Some overnight stays may be required.

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