Job Description: Senior IT Change Manager
Location: Hybrid
Contract Type: Contract
NEED ACTIVE SC CLEARANCE
Role Overview We are seeking an experienced Senior IT Change Manager to lead and control the end-to-end lifecycle of IT changes across systems, services, and infrastructure. The successful candidate will ensure that all changes are efficiently planned, risk-assessed, approved, implemented, and reviewed, while minimising disruption to business operations.
This role requires strong expertise in ITIL-based change management, stakeholder engagement, and governance, combined with strategic input into IT planning and emerging technologies.
Key Responsibilities Strategic Planning
Location: Hybrid
Contract Type: Contract
NEED ACTIVE SC CLEARANCE
Role Overview We are seeking an experienced Senior IT Change Manager to lead and control the end-to-end lifecycle of IT changes across systems, services, and infrastructure. The successful candidate will ensure that all changes are efficiently planned, risk-assessed, approved, implemented, and reviewed, while minimising disruption to business operations.
This role requires strong expertise in ITIL-based change management, stakeholder engagement, and governance, combined with strategic input into IT planning and emerging technologies.
Key Responsibilities Strategic Planning
- Contribute to the development of IT policies, standards, and strategic plans
- Develop and communicate change strategies and implementation roadmaps
- Ensure stakeholder alignment with strategic objectives and timelines
- Produce reports and insights to support decision-making and governance
- Monitor industry trends and emerging technologies
- Support technology roadmapping and innovation initiatives
- Provide insights and recommendations to enhance IT capabilities
- Define, analyse, and prioritise business and technical requirements
- Engage stakeholders to gather input and challenge assumptions
- Establish requirement baselines and maintain traceability
- Ensure alignment of changes with organisational objectives
- Define and manage Configuration Items (CIs) and naming conventions
- Implement processes for secure configuration and asset tracking
- Maintain accurate and up-to-date configuration records
- Conduct audits and recommend improvements to configuration processes
- Lead the full lifecycle of change requests from assessment to closure
- Perform risk and impact analysis for proposed changes
- Develop and review implementation plans for complex changes
- Ensure appropriate governance and approvals (e.g., CAB)
- Evaluate the success and effectiveness of deployed changes
- Design and implement frameworks, templates, and procedures for change
- Analyse risks and benefits associated with IT service changes
- Monitor execution and ensure adherence to best practices
- Benchmark change management processes against industry standards
- Apply structured methodologies across all SDLC phases
- Ensure compliance with development standards and governance processes
- Oversee checkpoints, deliverables, and quality standards
- Bachelor’s degree in IT, Computer Science, or related discipline
OR - Minimum 10 years of relevant experience in lieu of a degree
- Minimum 3 years’ experience in IT Change Management
- Proven experience managing change requests end-to-end
- Experience working with cross-functional stakeholders
- Demonstrated ability to lead and coordinate small teams
- ITIL Foundation Certification (mandatory)
- Strong knowledge of ITIL Change & Configuration Management
- Excellent stakeholder management and communication skills
- Risk assessment and analytical thinking
- Strategic planning and governance expertise
- Ability to manage multiple priorities in a complex environment
- Experience with ITSM and change management tools
- Change impact assessments and risk analyses
- Change implementation plans and approvals
- Configuration management records and reports
- Post-implementation reviews (PIRs)
- Strategic and operational reporting
Senior IT Change Manager
Newcastle upon Tyne
Contract
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