ServiceNow Developer

Heywood
Contract
IT
Reference: CR/064865
Job Description: ServiceNow Developer (Associate Level) Overview We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services.
The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules, and a proven ability to deliver high-quality solutions in a regulated or public sector environment.
Key Responsibilities ServiceNow Development & Delivery
  • Analyse business requirements and translate them into scalable ServiceNow solutions
  • Configure and customise ServiceNow applications in line with best practices
  • Develop Proof of Concepts (POCs) to validate solutions prior to deployment
  • Implement new modules, platform enhancements, and architectural changes
  • Design and build integrations with third-party systems where required
Process Optimisation & Automation
  • Identify opportunities to streamline and automate workflows
  • Deliver solutions that improve operational efficiency and user experience
  • Support innovation using ServiceNow capabilities, including Now Assist features
Quality & Standards
  • Collaborate closely with QA teams to ensure robust, high-quality deliverables
  • Follow ServiceNow coding standards, design principles, and community guidelines
  • Ensure solutions are scalable, secure, and aligned with long-term platform strategy
Stakeholder Collaboration
  • Work within Agile frameworks (Scrum, PI planning) to deliver iterative improvements
  • Engage with technical and non-technical stakeholders to gather and refine requirements
  • Communicate effectively across teams to ensure alignment and successful delivery
Reporting & Insights
  • Develop dashboards and reporting capabilities within ServiceNow
  • Provide insights to support operational decision-making and performance tracking
Required Skills & Experience Essential
  • Proven experience working with the ServiceNow platform (development, configuration, and customisation)
  • Strong understanding of ServiceNow capabilities and architecture
  • Experience with:
    • IT Service Management (ITSM)
    • Customer Service Management (CSM)
  • Exposure to Now Assist (AI-driven capabilities) within ServiceNow
  • Experience delivering solutions in UK public sector or regulated environments
  • Solid understanding of Agile methodologies and delivery frameworks
  • Strong communication and stakeholder management skills
Desirable Skills
  • Experience with ServiceNow integrations and advanced platform features
  • Broader module exposure beyond ITSM/CSM
  • Agile certifications or formal training (e.g. Scrum)
Qualifications & Certifications
  • Relevant ServiceNow certifications such as:
    • Certified System Administrator (CSA)
    • Certified Application Developer (CAD)
    • CIS-ITSM / CIS-CSM (preferred)
  • Additional certifications are advantageous
Location & Travel
  • Hybrid working model
  • Travel to client offices in London, Leeds, and Exeter as required
    • Quarterly PI planning sessions
    • Occasional in-person workshops
  • Some overnight stays may be required
  • Travel and expenses are not billable
£350.00 - £400.00
Per day
£350 - £400 per day

Heywood

Contract

Added 04/06/2026
Reference: CR/064865

ServiceNow Developer

Heywood
Contract

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