Application Support Engineer

United Kingdom

Permanent
£27000 - £30000 per annum, Benefits: Private healthcare, Fully remote working, enhanced pension, 25 days annual leave

Opportunity to join Software-as-a-Service (SaaS) provider as an Application Support Engineer! This home-based role allows you to work remotely alongside a dedicated team, supporting their global customer base, primarily in the US. If you're skilled in troubleshooting software applications, IT networks, and server systems, and thrive in a customer-focused environment, this could be the role for you. Working hours are 9am-5pm.

The Role
As an Application Support Engineer, you’ll play a key role in ensuring an exceptional customer experience by taking personal ownership of each case. You'll provide remote technical support, assisting users with everything from deployment to disaster recovery and security software. A strong background in software applications and direct customer support is essential.

Key Responsibilities
• Global Customer Support: Provide first-line support for all technical issues, ensuring quick and efficient resolution.
• Technical Troubleshooting: Resolve network, server, and client-side problems, delivering both technical and user assistance.
• System Rollouts & Updates: Assist customers with system-wide deployments and updates.
• On-call Support: Participate in a rotating weekly on-call schedule for emergency remote support.

Essential Skills & Experience
• Technical Expertise: Proficient in troubleshooting, software deployments, and handling issues in Windows Server environments.
• Technical Skills: Experience with SSL/TLS, SQL, .NET, and security software.
• Customer Service: Excellent communication skills and a customer-focused approach to support.
• Disaster Recovery: Understanding of disaster recovery processes to help customers maintain operational resilience.

What’s in it for you?
• Bonus
• Private Medical
• Fully remote working

If you’re ready to join an innovative SaaS provider and have the technical and customer service skills to make an impact, apply today!